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Return Exchange
Can I return or exchange a faulty item?
We’re very sorry to hear an item you have purchased from us may be faulty! You can visit our Feng Shui by PakBet TV store so that our friendly staff can physically assess your item for any manufacturing faults. Please ensure to bring your receipt or another form of proof of transaction so that the team can verify your purchase. If you have purchased your item online, please get in touch with our Customer Support Team via any channels available below. Kindly provide us a picture of the faulty item and a copy of all the documents.
Returns Policy
1. Original receipt of purchase is needed for product exchange/refund within 30 days after purchase date or shipment date provided the product is bought within Feng Shui by PakBet TV store. For items bought through the official Feng Shui by PakBet TV online store, the return form is needed in addition to the official receipt.
2. Item exchange can be processed in our Feng Shui by PakBet TV store. For exchange of items bought in the official Feng Shui by PakBet TV online store, please bring the product/s along with the original official receipt, original packing list and return form Feng Shui by PakBet TV store. There is no online processing for exchange of products.
3. Product purchased with a discount may be exchanged/refunded based on the discounted amount.
4. Product may be exchanged/refunded if there is a manufacturing fault.
5. Products may be exchanged/refunded provided that the products are in new and original condition.
6. PakBet TV Feng Shui Consultancy Inc. reserves the right to solely define and limit, refuse, and/or reject returns from customers and/or delete or freeze customer accounts at any time due to:
An irregular or excessive returns history;
Purchases made for resale purposes;
Creation of multiple account ID’s by one user;
Potential fraudulent or criminal activity.
Membership application may not be approved if the applicants previous membership was cancelled.
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Feng Shui by PakBet TV
Unit 1004 Cityland Shaw Tower
Corner St. Francis, Shaw Blvd.
Mandaluyong City Philippines
Hours:
Monday – Sunday
8 am – 5pm
Public Holidays - CLOSED
